Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy explains how cancellations and refunds work for paid features of ResearchBanana ("the Service") at researchbanana.com, a brand of IDACS Business Administration Pvt. Ltd. This policy should be read together with our Terms of Service.

Payments for subscriptions and credit top-ups are processed by Paddle.com Market Ltd ("Paddle"), who act as the Merchant of Record for these transactions. Because Paddle is the reseller of record, refunds are issued through Paddle, and Paddle's Buyer Terms also apply. Customers who subscribed before our migration to Paddle and are still billed through PayPal are covered by the same policy below.

2. Subscription Cancellation

• You can cancel your Pro subscription at any time from your account profile or by emailing us at [email protected].
• When you cancel, your subscription remains active until the end of the current paid billing period. You keep access to Pro features and any remaining subscription credits until that date.
• Cancellation stops future automatic renewals. We do not charge any cancellation fee.
• Because access continues until the end of the period you have already paid for, partial or pro-rated refunds are not provided for the unused portion of a billing period unless required by applicable law.

3. Refunds for Subscriptions

If you were charged in error, charged more than once for the same period, or were unable to use the Service because of a technical fault on our side, you are entitled to a refund. To request one, contact us within 14 days of the charge at [email protected] with your account email and the transaction reference.

For renewal charges, we review good-faith refund requests made within 14 days where the monthly credit allowance for that period has not been substantially used. Approved refunds are returned to your original payment method by Paddle, typically within 5–10 business days depending on your bank or card provider.

4. Credit Top-Ups

• Credits purchased as one-time top-ups are added to your balance immediately and do not expire while your account is active.
• Consumed credits are non-refundable. Credits are spent when you generate or polish images or run verification.
• Unused top-up credits may be refunded at our discretion if you request a refund within 14 days of purchase and the credits from that purchase have not been used.
• If a generation fails due to a system or API error and credits are deducted, contact support and we will restore the affected credits.

5. How to Request a Refund

You can request a refund in either of these ways:

• Email us at [email protected] with your account email and the order/transaction ID. We aim to respond within 2 business days.
• Use Paddle's buyer support at paddle.net, where you can look up your purchase, manage your subscription, and request a refund directly from the Merchant of Record.

Refund receipts and invoices are issued by Paddle. The charge on your statement may appear as "Paddle" or "Paddle.net".

6. Chargebacks

If you have a concern about a charge, please contact us or Paddle first — we are almost always able to resolve issues quickly. Initiating a chargeback or payment dispute without contacting us may result in suspension of your account while the dispute is investigated.

7. Statutory Rights

Nothing in this policy limits any non-waivable refund or cancellation rights you may have under the consumer-protection laws of your country of residence.

8. Contact

Questions about cancellations or refunds?